Product support or corrections
Include the page URL, what you expected and what happened. Do not send a portrait unless support specifically requests it.
Contact
How to reach Face Atlas support
Use the published support email for product help, corrections, privacy and deletion requests, refund questions, and reports of unsafe or infringing content.
Choose the right subject
All requests currently use the same support inbox. A clear subject helps route the message.
Privacy or deletion request
State what data or report you want removed and the email address connected with it. Face Atlas may need to verify the request before deleting data it controls.
Refund request
Include the purchase email, order identifier and a short description of the problem. The applicable eligibility and timing details are in the Terms of Service.
Unsafe, impersonating or infringing content
Include the image or report URL, the reason for the report and any supporting information. Avoid attaching unrelated personal data.
Before sending a face photo
Email is not needed for the free browser analysis. For privacy, start with the page URL, report identifier and a written description. Only attach a face photo if it is necessary, belongs to you or you have permission to share it, and support has asked for it.
Face Atlas does not publish a phone number, office address or separate social support account. The email above is the current public contact channel.